We were very pleased with the service we received. I had ordered two items: a platter and a jug, for my husbands birthday but then the jug was out of stock. I explained that I would be happy for the platter ton be held in case thei I jug was back in stock before his birthday . I was told they would hold it back but would send it in good time if the other item did not come in. This is what happened and we were very pleased as I did not have to send a reminder for it to be sent. The jug has now arrived too and we are very pleased with the product and the presentation of it.
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