Hayden Selwyn´s profile

Reviews (1)

Victoria Plumb

Nothing but problems

We have bought a large number of items from this company recently,enough for 2 bathrooms and a cloakroom.We have been very patient from the start when the goods arrived much later than we were told as the rooms were not quite ready anyway.We then ordered 2 shower trays and 2 shower enclosures.After hearing nothing for over a week,we chased our order to be told that the enclosures were not in stock but they would send the trays which the plumbers have now fitted.2 weeks later we chased the enclosures to be told that they did not supply the 1000mm screen anymore and we would have to go elsewhere but they would send the 900mm.I asked for the radius of the 1000mm tray so that the plumber could find me a screen to fit,and 2 and 1/2 weeks later despite several phone calls,NOTHING!!!!I keep being told that they will contact their technical department,I can only assumethey are based on Mars as it takes nearly 3 weeks to receive an email.This Saturday I arranged for the plumber to come and fit the 900 enclosure only to find that it DIDNT FIT THE TRAY THAT THEY SUPPLIED WITH IT !
i am fuming,decent plumbers dont come cheap and I am left to pay for a days work that couldnt be completed and I still dont have a working bathroom.I have had enough !!

26 June 2013

Reply from www.victoriaplumb.com

Dear Hayden Selwyn

Thank you for your comments, a Customer Service Representative will be in contact in regards to your review.

Kind Regards
Victoria Plumb Customer Service Department

Hayden Selwyn´s profile

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Hayden Selwyn
Gloucester, United Kingdom