I've placed 2 orders with this company and both times the items have been received promptly and as described. In fact my reason for the 2nd order was because I liked the "squirrel cage" bulbs so much I wanted immediate replacements when they eventually go.
Arrived when they said it would, was well packaged and healthy. Perhaps a little sad at being put in a box but it seems much happier now it's in the ground. I would definitely use this company again. Saw the same type of tree in a garden centre today, same price but condition was noticeably worse.
We bought an entire bathroom suite and downstairs toilet fittings from VP. On discovering that one of the fixtures for the toilet seat was missing we asked for a replacement part and were simply told it was readily available "elsewhere" and we should buy it ourselves. Of course it goes without saying it's a bespoke part and not readily available at all. In the end we had to trawl through various hardware stores until we found an expanding bolt that sort of does the job. VP sarcastically said they'd pay for it if we forwarded the receipt but postage would be almost as much as the part, assuming they even honored the agreement.
I also wrote a fair but somewhat critical review of a part VP sells. Not surprisingly this hasn't appeared on their site although glowing 5-star reviews are always put up right away meaning the reviews are a sales tool and essentially worthless.
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