Keith Simpson´s profile

Reviews (5)

FFX

Good price, quick delivery, will use again :)

Ordered a door handle to see how it looked and will now go on to order the full amount required as they look good. Price was the cheapest anywhere and delivery was quick.
Happy customer.

Prestige Bathrooms UK

Top drawer!!

Good communication, speedy delivery, good price, quality goods. Need I say more. Would do business again :)

Trading Depot

Spot on!!

Good price, fast delivery, goods perfect. Would do business again :)

BathEmpire

Lovely baths but overall experience a let down!

The bath itself was a good price and looks lovely (minus the damage) would have been 5 stars if all had went well......however........
Communication was poor and I was never told when to expect delivery.
Having to help carry the bath into the property was definitely not an experience my wife wants to repeat especially after paying £60 for delivery. Apparently it is a kerbside delivery on large items. Be aware of this!
To top it all, the bath was badly damaged as it was poorly packaged and squashed into a box too small for it with very little protection. So disappointed. I am now in the process of asking for a replacement bath to be sent out.....lets see if they can get it right this time!
UPDATE
New bath delivered...........DAMAGED........what a carry on!!! Aftersales very quick to arrange a replacement.
UPDATE
New bath delivered.......DAMAGED.....oh dear :( This is not going to plan at all. Thought it would be third time lucky but no. Aftersales on the case quickly for another replacement to be sent the next day.
Would have just asked for a refund but bath is lovely so we gave them one last chance to deliver a bath in perfect condition and it was success at last on the fourth attempt.
The aftersales team were a great help and listened to us when we told them the packaging was the issue here. Last bath came wrapped up, padded well, and not transported on its side like the previous baths had been. So at last we have a beautiful bath. I would do business again as aftersales were very helpful and the product itself was value for money.

28 June 2013

Reply from BathEmpire

Dear Keith,

Thank you for your feedback.

I am sorry you are disappointed with the communication regarding delivery. Usually our delivery company will call you to book in the delivery so I apologise that this did not happen. It appears there was a mis-communication on this occasion between ourselves and the delivery company.

In regards to the delivery it does state on our website that all our large deliveries are made on a pllaet and are Kerbside only. I apologise if this was not also mentioned when callling.

In regards to the return of the bath if you contact the office on 02476 389051 we will be able to advise you on the best options in getting a replacement bath to you.

If you require any further assistance then please do not hesitate to contact me.

Kind Regards

Vicky

Victoria Plumb

Top notch!

The price was good, the site easy to use, the communication first class, the delivery excellent and on time. Have a slight scratch on one of the mirrors I purchased but I am confident this will be replaced.
Would do business with this company again and again.
:)

Keith Simpson´s profile

profile image of Keith  Simpson
Keith Simpson
Reviewer
Male
United Kingdom

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