I took out a T Mobile mobile broadband and after a few weeks I began having problems it would run slow and drop out then I would get massages stating I had used 80% then 100% of my fair usage policy. I contacted customer support and the confirmed there was a problem and that I had not used nowhere near my download allowance but for some reason even though Imy plan was for 5MB I was only been allowed 1.5MB there was a fault with the product and the EE engineers would investigate. I took out the plan in October 2012 and I still having the same problems now despite contacting them on a regular basis. In April again their engineers would investigate and would call me back they never did. Now though they admit there may be no solution to sorting the problem out I asked for a partail refund as i have not enjoyed the service which I signed up for the refused and now state they have no knowledge of my concerns befor April 2013, I have been on hold on 21st June for 2hrs and never got to speak to their technical department, then a further 1.5hrs on the 22nd only to be told that their engineers wanted to contact me from April to turn off my laptop and remove the dongle and the problem would be sorted !!! this as i guessed did nothing and was still getting usage policy emails., and a further 1.5hrs today, I was dealt with quite rudely by their customer service as again they admit there is a problem with the service but their not prepared to refund me for a service which is not working and reinburse me for the time on hold which has hit hard on my phone bill. I woould not recommend T Mobile they are nothing but time wasters and crooks !!
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