I have had a similar experience to Jacqueline. Misleading emails, contradictory emails, no replies, rudeness on the phone implying that I was at fault, refusal to give the name or address of a manager, etc. It is two weeks since my order (all items were marked In stock on website) and I have received only one out of four items, a sheet which I had previously been told was the one item they were awaiting. Throughout this period all the items in my order are shown as in stock - delivery 1-2 days or next day. Customer service shrugged and said they didn't deal with the website. I don't care how good the product may be if and when I finally receive it, I would never use the company again.
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