Anne McElhinney´s profile

Reviews (1)

Cloggs.co.uk

I hope the shoes prove as painless as this process!!

Web site is easy to use. Efficient email follow up on registration.
Good to have choices of delivery price and method.

On first attempt when I entered my card details, I was unsure if I could proceed without using paypal, when I clicked on proceed with secure payment the screen went back to the version before I'd entered my credit card details! Because I hadn't received an email to confirm the order I re-entered my data but am concered regarding what went wrong the first time - there was no error message to explain why my bank details were no longer visible etc!

27 June 2013

Reply from Cloggs

Hi Anne,

Thank you for getting in touch.

Firstly, I apologise profusely for the issues that you have faced - as far as we are aware orders have been coming through without any problems, so we are concerned that you have faced these problems.

I have passed your comments to our technical team to look into as a matter of urgency. In the meantime should you require any further assistance or wish to discuss this further kindly contact me directly at kareenasidhu@cloggs.co.uk.

Kind Regards,

Kareena @ Cloggs

Anne McElhinney´s profile

profile image of Anne McElhinney
Anne McElhinney
Reviewer
1961
Belfast, United Kingdom

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