Jay H´s profile

Reviews (1)

Seraphine

Good experience - so long as you don't want to exchange any products

The online shopping and delivery experience that Seraphine provides is absolutely fine - and delivery (even abroad) is extremely prompt.

The issues come when you want to exchange goods: it takes WEEKS, and you receive no feedback on the process, so you have no idea whether your returned package has been lost or it is being processed for a return / replacement. Speed it up, Seraphine, particularly when it comes to maternity wear: if you take any longer, your customers won't even have need for your clothes as the mums will be out the other side of maternity!

28 June 2013

Reply from seraphine.com

Dear Jay, thank you for your feedback. When returning a package ensure you get a tracking number for a follow up on its transit. We can confirm that the exchange has been processed recently and you can expect a delivery shortly. Best Regards, Julie

Jay H´s profile

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Jay H
Reviewer
United States

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