I purchase a Kartel Lamp at MadeInDesign which is a UK based company, and requested to ship it to my UK house....
What I receive was the lamp which is not any cheap, with an european plug, so I have to buy additionally an adapter plug for the UK
Why they did not mention that in their website?
They also were requesting copy of my ID, but never say why?
Isn't their online payment process secure?
Very bad experience with this company
at AmbienteDirect they don't manufacture, so basically thera are a order entry company with something they call customer service which is non-existant, because nobody answer calls, nor e-mail enquiries.
One thing they do immediately is to charge the Credit Card used for payment, then, not respecting, nor honoring the delivery times on their website, the product arrives over a month late.
Bottom Line: Will never use them again
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