I ordered the New Princess Bouquet and when it arrived it looked totally different to the bouquet on the website. I understand that some flowers may have to be substituted at times but like-for-like would have been better. The flowers on the website bouquet were all small and delicate but the actual bouquet that was delivered had large stargazer lilies - unfortunate as the recipient does not like lilies. The bouquet arrived in a box style bag (not what I wanted) and wrapped in a dark tissue paper but you will see that the website bouquet was pastel in colour tied with a large lilac coloured ribbon - the delivered bouquet bore no resemblance whatsoever to the picture on the website. Very disappointing. Posted 26.6.13
Update 10.7.13 - One week after complaint I received an email to say that their website states that alternative flowers may have to be used, which I accept. They also asked if I would attach a photograph of the delivered bouquet, which I have done. A further week down the line I have still not received a response. If nothing by tomorrow I shall attempt to contact them by phone. Extremely poor service after delivery hence downgrading my 2 stars to 1
Update 11.7.13 Just been on the telephone to sort my complaint and they have conceded that my bouquet was nothing like the bouquet I ordered - I also conceded that in some instances substituted stems may be used. Partial refund on it's way. Satisfied. Upgrading to 3 stars
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