i purchased and extended warranty for my new Stove cooker recently. On delivery and contacting the Stoves to activate the guarantee they sold me their policy £75 cheaper. I called know How and cancelled my plan on 22/5/2013. Today is the 27/06/2013 and I am still waiting.
Firstly they sent a letter out addressed to Mr. I'm Mrs. I was told the cheque was issued in Mr and I would have to wait for it to arrive before they can cancel it. Then the cheque arrived a week later so i rang and was assured a 2nd 1 would be issued. A. it has never arrived and B I was told again issued to Mr. I then rang to complain and was told as I made the purchase online I could have the money back onto my card. The finance team would call for details. I gave a couple of days and called back to be told another cheque has been issued. Thats it I saw red. I was put through to the speacialist team where I was told can take 28 days for the cheque to come so i asked them to stop it and do a Bacs transfer. Yesterday the cheque arrived. Still no contact to do a Bacs transfer however the cheque has been stopped and i cannot cash. i have been informed that until Head office confirm the cheque is stopped I cannot have my money back yet it can't be banked either. What kind of circus do they run. I have asked for contact details of a person that i can right to to make a formal complaint to be told sorry anyone can pick it up. Well from past experience they don't read the complaints thoroughly and they just fob you off. i shall never be using this company again. Its disgusting.
Because of their delays i was unable to attend a family members funeral who died suddenly and have spent a fortune on calls trying to sort this out. I now have to wait for their finance team to call me and my only day off is Thursday so i suppose it will take another week for me to get my refund
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