British Gas have relentlessly pursued me for a £29.99 Carbon Monoxide alarm that was paid for in full within 2 weeks of billing. Despite acknowledging that they had received payment they admitted a breakdown in their system, resulting in letters from their Solicitors & thinly veiled threats. Emails I sent were conveniently lost and promised replies never received. Customer Service staff were patronising, threatening & seemed to enjoy goading me. One, whose name I have recorded, even told me to send him a letter from my Doctor proving that the Solicitors' letters had caused me distress. The GOOD NEWS: I checked today and there is no penalty for cancelling my Homecare cover with them, which I have now done. I'm just hoping they don't mess this up.
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