Think I may well have spoken to the most helpful young lady in the world today :)
Sarah Hayes could not have done more for me if she's tried. As a first time user I was unsure how to go about even getting a price and after 20 minutes chatting to Sarah, I feel very knowledgeable. She patiently walked me through all of the couriers available, provided with details of insurance cover, drop off points, timescales, etc.
All I can say is, "Sarah Hayes, you is the woMAN"!
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