I've used myhermes a few times without a problem. I used them to send a games console I sold on ebay. The console turned up smashed. I put in a claim which included forms and photos. I have been waiting 2 months for a reply. They say it takes up to 28 working days to complete. I have rang them several times and each time I am told that my details will be passed onto the claims department, although I'm not actually allowed to speak to them myself. I am now currently beginning legal proceedings against them to recovery my losses.
I won't use them again.
My first time using Quidco and I normally use [Link], but Quidco had an offer of £100 cashback on EE broadband.
My EE took around 3 months to track, which I have no problem with as this was explained to me.
Once it was tracked I was given a date in June as the estimated payment date. This was explained that due to previous payments by EE this was the date they could base this estimate on. This again I had no problem.
The date in June passed, no payment so the date changed to the 1st July, then it changed daily to the 2nd, 3rd, 4th, 5th, 6th, 7th, 8th and finally the ninth. I messaged them 3 times during these days and was just told this was the estimated dates, but
I wanted to know why the date kept changing.
Then the confirmed amount of £100 changed to £95. I again messaged them and was told that this was weird and probably just a "retainer" fee, what? When was this mentioned to me, if the amount offered to me is not £100, then don't offer me £100, surely false advertising.
I have read on the website that they do a payment run every Thursday. So far 2 Thursdays have passed and no payment. I have tried to use the support section of the website and it says I don't have any payments confirmed when I do.
As of today I have sent my 6th message to them in the hope of a break through. I will be going back to [Link], in all the time I've used them I have never had to message them once.
Believe me Quidco have done everything wrong with this transaction that they could of done. Please take my review as a warning.
I see by the below message that the retention fee was outlined when I joined Quidco. No I joined before this fee came into effect, that's right, that's how long I've been waiting. Keep the £5, use it towards customer service.
I pre ordered Bioshock on the PS3. I used Paypal to pay for it. I got an email saying it had been despatched. After about a week the game never turned up. I contacted 2game.net and they told me that there was not any money to authorize the shipment. This confused me as I knew that I had more than enough in my paypal. So I contacted paypal and they told me that 2game.net didn't accept the money on their side and the money was still waiting to be taken. I rang back and told 2game.net of the situation and they still said there was no money there. I asked why they didn't send me an email to say there was a problem, and was told "just thought you didn't want it anymore". Great I thought, so not only was I sent an email to say the game had been despatched , which made me wait for a week, but the company never had the decency to send out an email to let me know of the problem. I contacted paypal and got them to recall the money, then went to Tesco and got the game cheaper anyway. Needless to say I haven't used them again since.
Benjamin Franzil found this review useful
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