SKETCH´s profile

Reviews (2)

Tyre Shopper

OH SO EASY

COMPETIIVE PRICES AND UESFUL TO LINK TO LOCAL FITTING CENTRES.
I DIDN'T NEED TO HAVE MY NEW TYRES FITTED, AS THE CAR WAS AT ANOTHER GARAGE UNDERGOING REPAIRS, SO IT WOULD HAVE BEEN USEFUL TO HAVE A FEATURE WHERE I JUST COLLECT THE TYRES WITHOUT FITTING AND BALANCING.
ORDERED AT 4PM AND COLLECTED AT 5.30 SO VERY EFFICIENT.

WAE+

Diabolical service and accounts managament

When order placed my order it clearly stated in stock and available and to be delivered within 5 days. When the due date came the item had not been fulfilled. I had to call to check and then advised it was actually out of stock (when I placed the order, despite the web site saying they had 5 in stock) and new supplies were coming from Europe in next 7-10 days. So had to cancel the order as it was needed urgently. Cancellation was processed OK and advised credit would be within 5 days. Now 6 weeks days since cancellation and still no credit. After another call to chase up and now advised it could be up to 30 days.! That deadline was missed and 4 calls since been giving the same story line, with a slightly different well rehearsed variation of the previous excuse for not paying and that that the payment is being processed.
This is a shame as WAE have a good web site and a good range of products and very competitive prices and free delivery. But why say in stock when it isn't?
Got if from Amazon for £4 more and delivered 2 days later.
So I cannot recommend strongly enought that that you DO NOT make a purchase from this company as sadly other reviewers comments are the same as mine. I just wish I had read them before I had placed the order! But we all learn from our mistakes. I will update my review when I get my refund. Next stop Trading Standards I suppose, as they are surviving on other peoples well earned cash.

SKETCH´s profile

profile image of SKETCH
SKETCH
Reviewer
United Kingdom

About