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Hard Work

Contacted TT this week as got home & found internet down. Done all the usual checks, disconnected router, powered up etc. Youview worked fine but still no internet. Diagnostics on my laptop indicated an access point fault. Called TT customer service & it all went downhill. Language barrier was a problem & also the complete lack of empathy showed by the operator that I spoke to. After a lengthy call in which I was told I had never been connected to the network & TT denying an access point issue & also trying to get me to agree to an engineer calling, I was finally switched from channel 1>11 & hey presto! back on line. I was then sent an email with a link to carry out diagnostics myself!

What am I actually paying for?

Mohammad Parkook found this review useful

Paul Church´s profile

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Paul Church
Basildon, United Kingdom