Kevin M´s profile

Reviews (3)

Lovehoney

Disgraceful customer service

This has to be the worst customer service I have ever experienced. Buyers beware if your package fails to be delivered, they will tell you to go around all your neighbours, knock on their doors and pretty much accuse them of stealing your mail. Then they will want you to do the same at the post office delivery dept. Only then will they consider a refund or resend of your goods.
They say that they tracked the parcel and it was delivered on a certain date but how can they say that when I was at work on that day and didn't sign for it? Then they say you opted to not pay for the 'signed for' delivery option... so how can they say it was delivered to me?
If they are so good at tracking parcels then they should be the people to chase the parcel down, not the customer. I paid for a service and goods to be delivered to me, I'm not a detective and I'm not wasting my time hunting down missing parcels.
Very rude and condescending emails from them indeed, Thankfully it was only a few pounds that they ripped me off. Will never use this company again.

Argos

Selling broken returned items as new

I bought a paper shredder from Argos. Got it home got it out of the carrier bag and discovered a 2 inch hole punched in the box, which they had stuck a bit of sellotape over. The counter staff at the time of purchase must have put the box with the hole side down on the counter so I couldn't see the hole. On opening the box the shredder wasn't even packed properly, the plastic bags were ripped and torn, basically it had just been chucked in the box. Worse was when I inspected the paper collector, it had a split in the plastic in the same position as the hole in the box. I'm totally disgusted with Argos for selling obviously returned/damaged stock... what if the plug had been damaged without me noticing and I had tried to plug it in? Argos will be a 'last resort' for me in the future.

James found this review useful

RxSport

Very fast and efficient.

There was a small problem with my order of prescription Oakleys but RxSport were very quick to contact me and sort out the problem. 5 stars for customer service. The order was completed and delivered to me very quickly. I am very impressed with this company and have no hesitation in recommending them. I will definitely order through RxSport again.

Kevin M´s profile

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Kevin M
Reviewer
United Kingdom

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