Lacrimosa´s profile

Reviews (8)

Country Attire Ltd. (www.countryattire.com)

Good service from this country outfitters

I took delivery of a Barbour tweed coat today from Country Attire, my first order through them. The price was very competitive, with free next day delivery via a decent courier (DPD). I was also happy to see that returns would be free through Collect+, although I am pleased with my purchase and will not be returning it.

The packaging was good. My coat was wrapped in a clear plastic bag, inside a sturdy cardboard box that could easily be reused if one wanted to make a return.

My only criticism is that the clothes Country Attire have for sale aren’t always presented very well online. (For example, they’d somehow managed to make the coat I purchased look pretty awful in their photos. I only decided to order it after seeing it on a different website, where it looked much more attractive and true-to-life.) Accuracy of the photos is so important when making an online purchase, so it’d be great if Country Attire could take a fresh look at this. I’m worried I might be missing out on other nice gear!

31 December 2013

Reply from Country Attire Ltd.

Good afternoon,

Thank you for your comments regarding our website and I'm glad to hear that you're happy with the order.

I have raised your comments regarding photography and our website's visual representation of products with our photography and marketing teams to see if they can use this constructive criticism wisely.

If there is anything that you need in the meantime please simply contact us on help@countryattire.com and we'll endeavour to be of assistance.

Kindest regards,

Michael Marshall
Customer Service Manager

Country Attire Ltd.

DPD UK

Exceptional

I have a lot of internet purchases delivered to my home in Slough, often, whether I like it or not, by courier. DPD are by far the best of the bunch, in my experience. Online tracking of my parcel is easy and thorough, and I am kept informed as to when it’s likely to arrive, even to the extent of being given a one hour time slot on delivery day. Not only that, I can look on DPD’s website and see exactly where the driver is and how many more deliveries he has to do before he arrives at my place. I’m even given his name. On arrival, he will go to the trouble of coming up to my top floor flat in order to hand me my parcel in person. (Not all do. MyHermes, take note.) I may even get that rare thing from a courier, a smile and a friendly greeting!

Staying in for the delivery of parcels is rarely convenient, but DPD do their level best to make it as painless and seamless as possible. Thank you.

Sweetiehome

Not perfect, but honest and helpful

My £20 order suffered a bit of a hiccup when it came to delivery (in short, TNT couriers failed to make much effort to deliver it) but Sweetie Home went to some considerable effort to rectify the situation, arranging for the package to be sent back to them, then resending it at their own cost by regular first class post. On this score, they cannot be faulted. It eventually arrived through my letterbox almost three weeks after the order was first placed, but I was very happy with the goods themselves and with the price of them.

My advice to Sweetie Home is that, if you really MUST use TNT (or indeed any other courier) for your deliveries, please email a dispatch noification to your customers, preferably with a tracking number. I think most people would prefer Royal Mail though!

Regenttailoring

Muddled on sizing

For a tailors, Regent Tailoring seem remarkably unconcerned about sizing.

I ordered a ready-made ladies tweed coat (Regent's own brand) online in November 2013. Dispatch was slow, but an email from me soon sorted that out, and the coat arrived on a Monday having been ordered the Wednesday before.

Although a very nice coat, it was thinner than I’d hoped for and – as became evident when I tried it on – much too big on me. Looking closer, I noticed that the swing tag said the coat was a size 10 (as ordered) but that the size tag sewn into the coat itself indicated that it was in fact a size 12.

I also noticed that the care label had been cut out with pinking sheers. Why? What was there to hide on the care label?

Having established with them that no size 10 in that colour was in fact available, I sent the coat back to them at my own cost. Although they had promised to refund postage costs in full, they only refunded the outward postage costs, not the cost of returning the coat. If a vendor makes a mistake, it is usual for them to foot the cost of putting it right, but this did not happen in this instance. My email to them on this score received no reply.

This was my first purchase from Regent Tailoring, and it will certainly be my last. I have since ordered a made-to-order coat from another online tailor, from whom I have received much better service thus far.

Myhermes

Absolutely appalling

Item (premium jeans from a leading department store) delivered on time and undamaged, but by the rudest delivery man I've ever encountered.

I live in flats, so need to buzz delivery people in. Instead of pressing the bell once or twice then waiting, he kept his finger constantly on the buzzer until I picked up the entry-phone, and even then wouldn't take it off. He then stormed up the stairs (giving me no opportunity to tell him which floor I'm on) and threw the parcel at my front door without waiting for me to open it.

Worse still, I had foot surgery a week ago and am at home recovering, so really could have done without this!

Absolutely disgusted, and will be writing to the retailer to say that I will not be ordering from them again if they continue to use Hermes.

UPDATE 30/12/13: Continuing to have problems with any delivery by MyHermes, and suspect it may be the same driver each time. (I can't tell for sure, as I've never actually seen him - not even when I'm at home, awaiting delivery. This doesn't stop him from claiming that the "parcel was handed to resident" after he's left it somewhere where it's likely to get nicked.)

Allnaturalsoap

Lovely soaps, great customer service

I purchased several different soaps from this London-based maker of handmade soap after my favourite brand stopped being stocked in the UK. The hunt is on for a new favourite soap! I also bought a couple of bars for a friend to try, as he has very dry skin and is fussy what he uses on it. Delivery was prompt, the prices competitive, the packaging good, and the parcel included a free sample of my choice too.

I found the soaps themselves to be of good quality with a lovely lather. They also look great. They're quite soft, so don't last as long as some, and in general they seem to be quite subtly fragranced – too subtle for my liking, but that's just me. Many other people would consider that a plus point, I'm sure.

Purely in terms of fragrance then, I'm not so sure I've found my perfect soap yet, but I particularly wanted to mention my communications with All Natural Soap which went beyond the norm. Having already placed my order, I then spotted another soap I fancied trying, so emailed asking if this could be added without incurring any extra P&P charges. Eliza replied to say yes, and it was paid for and added to my parcel with a minimum of fuss and bother (at my end, anyway). We went on to exchange a couple more emails, chatting about soaps and exactly what I was looking for. She is clearly very passionate about what she does, and seems happy to take the comments and suggestions of her customers on board, so I went away feeling like I'd received very good customer service in this instance.

All in all then, I recommend All Natural Soap! If you're a soap fiend like me, these soaps are well worth a try.

Gearforgirls

A good UK seller

I've bought five items from Gear for Girls over a two year period – an Icebreaker cami top, Merrell barefoot running shoes, a Salomon energy belt, a North Face gilet and a North Face jacket. I've always found their prices to be one of the most competitive, if not THE most competitive around. I've also found them to be reliable in terms of delivery times and packaging.

I've not yet had reason to return anything so can't comment on the refund process, but I don't have any concerns at this point and feel they can be trusted.

I only wish they had a larger range of stock. More walking gear please!

Sarenza

Faulty goods, poor service

Over the past three months, Sarenza has wasted a great deal of my time and money. Despite every effort on my part, they have not honoured their promise to refund a £45 repair bill after the zips started to fall apart on my £380 Studio Pollini boots after just five months' light wear.

At Sarenza's request I have sent photos, more photos, numerous emails, the repair receipt, bank wire details, you name it. On top of that, I keep having to check if the refund has come through before writing to them yet again. While their responses are generally prompt and polite, it is not endless chirpy "Have a lovely day!" correspondence I am looking for here... it's a REFUND! On this they have not delivered.

Part of the problem has been that they are based in France and, beyond the initial returns period, they seem to be unable to issue refunds for faulty goods from there – therefore any UK buyer is likely to risk the same experience that I have had.

Needless to say, I will not be shopping with Sarenza again and cannot recommend them.

EDIT: For the record, I did eventually get my refund.

Lacrimosa´s profile

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Lacrimosa
Reviewer
Female
Slough, United Kingdom

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