Item (premium jeans from a leading department store) delivered on time and undamaged, but by the rudest delivery man I've ever encountered.
I live in flats, so need to buzz delivery people in. Instead of pressing the bell once or twice then waiting, he kept his finger constantly on the buzzer until I picked up the entry-phone, and even then wouldn't take it off. He then stormed up the stairs (giving me no opportunity to tell him which floor I'm on) and threw the parcel at my front door without waiting for me to open it.
Worse still, I had foot surgery a week ago and am at home recovering, so really could have done without this!
Absolutely disgusted, and will be writing to the retailer to say that I will not be ordering from them again if they continue to use Hermes.
I purchased several different soaps from this London-based maker of handmade soap after my favourite brand stopped being stocked in the UK. The hunt is on for a new favourite soap! I also bought a couple of bars for a friend to try, as he has very dry skin and is fussy what he uses on it. Delivery was prompt, the prices competitive, the packaging good, and the parcel included a free sample of my choice too.
I found the soaps themselves to be of good quality with a lovely lather. They also look great. They're quite soft, so don't last as long as some, and in general they seem to be quite subtly fragranced – too subtle for my liking, but that's just me. Many other people would consider that a plus point, I'm sure.
Purely in terms of fragrance then, I'm not so sure I've found my perfect soap yet, but I particularly wanted to mention my communications with All Natural Soap which went beyond the norm. Having already placed my order, I then spotted another soap I fancied trying, so emailed asking if this could be added without incurring any extra P&P charges. Eliza replied to say yes, and it was paid for and added to my parcel with a minimum of fuss and bother (at my end, anyway). We went on to exchange a couple more emails, chatting about soaps and exactly what I was looking for. She is clearly very passionate about what she does, and seems happy to take the comments and suggestions of her customers on board, so I went away feeling like I'd received very good customer service in this instance.
All in all then, I recommend All Natural Soap! If you're a soap fiend like me, these soaps are well worth a try.
I've bought five items from Gear for Girls over a two year period – an Icebreaker cami top, Merrell barefoot running shoes, a Salomon energy belt, a North Face gilet and a North Face jacket. I've always found their prices to be one of the most competitive, if not THE most competitive around. I've also found them to be reliable in terms of delivery times and packaging.
I've not yet had reason to return anything so can't comment on the refund process, but I don't have any concerns at this point and feel they can be trusted.
I only wish they had a larger range of stock. More walking gear please!
Over the past three months, Sarenza has wasted a great deal of my time and money. Despite every effort on my part, they have not honoured their promise to refund a £45 repair bill after the zips started to fall apart on my £380 Studio Pollini boots after just five months' light wear.
At Sarenza's request I have sent photos, more photos, numerous emails, the repair receipt, bank wire details, you name it. On top of that, I keep having to check if the refund has come through before writing to them yet again. While their responses are generally prompt and polite, it is not endless chirpy "Have a lovely day!" correspondence I am looking for here – it is a REFUND. On this they have not delivered, and I am very angry and disappointed about that.
Part of the problem has been that they are based in France and, beyond the initial returns period, they seem to be unable to issue refunds for faulty goods from there – therefore any UK buyer is likely to risk the same experience that I have had.
Needless to say, I will not be shopping with Sarenza again and cannot recommend them.
EDIT: For the record, I did eventually get my refund.
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