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Reviews (1)

HiFX

Unless your sending over £5000 you get a rubbish exchange

It's only because I need to send money to my bank in Spain or it would have been cheaper to get money changed in my local town

03 July 2013

Reply from HiFX

Dear David,

Thanks for taking the time to post the review.

To ensure we offer great value for money (including banking charges, exchange rates and other fees), every couple of weeks we get an independent research company called DQM to check all the main high street bank/building society exchange rates.

As a result, HiFX has a hard earned reputation for providing excellent value for money, complete peace of mind AND great customer service if and when you need it. It's this mix which we believe, makes us unique and why we've transferred over £100 billion on behalf of both business and personal customers.

You may well find a smaller broker who is prepared to under cut the rates we offer to get you onboard. But will they consistently offer you these same rates for each and every transfer you make with them in the future? Can they offer you the same level of security to keep your hard earned money safe and will you have real piece of mind when trusting hem with your hard earned money?

Also were you combining the exchange rates at the same time? As I'm sure you're aware rates can fluctuate by the second and even in a 30 minute period rates can become incomparable.

We're not complacent by any means and we're constantly looking at new ways of improving the services we offer in the future so watch this space, but as i said when it comes to offering value for money, complete peace of mind and the best security in the industry we honestly believe we offer a unique service.

Thanks once again for choosing HiFX and for your feedback. Please don't hesitate to contact me directly if you have any further questions.

Kind regards,

Mark Bodega
Director - HiFX

David´s profile

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David
Reviewer
United Kingdom

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