Geoff Dixon´s profile

Reviews (1)

Blackcircles.com

Not the cheapest and promised delivery did not happen. Disappointed.

Ordered 5 tyres by phone and was assured they were in stock and would arrive the next day. Took day off work but no tyres arrived. Rang BlackCircles at 4pm to be told delivery now the next morning. Took another half day off work but again no tyres so rang again at 1230. Tyres finally arrived at 1445 - so missed 2 days work.

Specifically chose Black Circles as other sites whilst cheaper just said delivery in 4-6 working days. I wanted certainty and was prepared to pay a bit extra but the whole experience was frustrating.

01 July 2013

Reply from Blackcircles.com

Mr Dixon

Thank you for taking the time to review your recent order –please accept our apologies for the delay with the delivery of your tyres.

This was caused by a missed connection whilst the tyres were in transit rather than any stock issues and as soon as we became aware of the issue; we requested that the delivery was upgraded the following day in an effort to minimise any inconvenience.

Whilst the majority of our orders are delivered on the next working day – we can occasionally encounter issues that are beyond our control and for this reason, we are unable to guarantee a next day delivery.

We will also be investigating your comments regarding our prices with our purchasing department, as we do check our prices daily. We operate a UK wide pricing policy and aim to be one of the most competitive retailers in the marketplace.

Kindest regards

Blackcircles.com

Geoff Dixon´s profile

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Geoff Dixon
Reviewer
United States

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