TAMMY LAI´s profile

Reviews (1)

TheDrinkShop

terrible delivery service

Had many issues with my delivery but was not offered an apology and was not heard as a customer. Not great customer service. Not sure if im coming back , really tainted the experience

01 July 2013

Reply from TheDrinkShop.com Ltd

The driver at City Link knows your area well and took pictures of the delivery point on the first two attempts, but you were not in to receive the parcel. It was then delivered on a third attempt at our company's expense on Saturday morning.
I understand there was confusion as to whether the driver was delivering to the correct address, so we have forwarded his pictures to you, as evidence of failed attempts. We kept you informed at all times and, as others here on Trustpilot testify to our excellent customer services, we're sorry you're disappointed by the delivery experience and hope we can be of service to you again soon.

TAMMY LAI´s profile

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TAMMY LAI
Reviewer
United Kingdom

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