I write this with a sad heart. It has taken three months and still they can not get the faulty bolt that has prevented me from safely installing my new cooker. The bolt was originally supplied but it was not the correct type.
Was sent two parts over two months ... both of them incorrect. Then sent them a picture of what we needed by an email. Another incorrect part arrived. Spoke to them again and they said it will take another three weeks to get the part.
Three weeks later, no part. Phoned again. Part is permanently out of stock but was only informed about it when I chased it up again. Asked for a refund. They said that they would need to contact head office and that head office will contact me to discuss.
No phone call from head office. Next day got an email that they would come on Sunday with what I thought was a replacement cooker. My other half checked on the website. The date on email was wrong. It was actually a Saturday. Phoned them to confirm what was going on. It was a Saturday.
Had to arrange for my dad to house sit as both of us work on a Saturday. Saturday arrived, no cooker replacement but engineer arrived to examine the cooker. We had an excellent engineer who advised us that he would be contacting head office to inform them of the missing part. Thought that it may finally get resolved.
Had to chase up again the following Tuesday as had no communication from their office. Now demanded a refund. Was told that they would arrive next Monday to collect the faulty cooker and only then would get a refund.
No apology ... absolutely nothing.
Have to now use the single electric stove that my mother gave me to do the cooking for the entire house.
Appalling service, awful communication but a really good engineer.
Another review of mine said that I would never shop at PC World. I forgot that they were the same company ... doh!!!
John Lewis ... here we come!!!
Well, Monday 3/2/14 is here. They stated that they would be here between 3-7pm to collect the cooker. Well, at 1:45pm, had a rather irate lady on the phone from Knowhow asking why I wasn't at home to open the door. At first I thought it was a joke from one of my friends trying to wind me up - but there wasn't a giggle or a snigger on the other end of the phone. My mobile had No Caller ID so I couldn't be sure.
It was actually real. They had come over an hour early and demanded to know why I was not in my house! I was a little baffled and thought I had the time wrong. Nope, it definitely said between 3-7pm and it was certainly 1:45pm! Politely told the lady that I was expecting them after 3pm and that I was at work so I would not be back before then.
Again, no apology.
I see a Monty Python sketch coming on ... :)
SECOND UPDATE (3/2/14)
Yay ... the cooker is finally out of my house and it is 3:15pm. Now onto phase 2 ... the dreaded refund! Wish me luck boys and gals!
Bought a laptop from them in January. Explicitly said that I do not want any fringe products such as PC support etc. Said it twice to the customer service person.
What happened? Come March/June I was getting debited about £20 every month on my credit card that I had no idea why. When I phoned up the back they advised me to ring another number.
Guess what ... they DID put me on the support without telling me and started debiting money from my account. The company was independent from PC World and I asked them if this occurs a lot. They said that it does but there is nothing more they can do.
So ... PC World ... not only have you lost a customer for life, I have also told my friends about the issue and who will now stop using your services. I have had very poor service from you in the past as well and thought I'd give you another try. As the old saying goes, 'one bitten,twice shy'
Ali Bali found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.