Crystal Murphy´s profile

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I booked a holiday for christmas with my children, after paying nearly £700 deposit , i receive my confirmation of the booking which states that the full amount is due on the same day. When I was booking it clearly states there are 2 forms of payment, 1 in full and the other a deposit to which also clearly states that the full balance is due by the 1st of October. I then call low cost holiday thinking it was an error on their part, to be told that £1,300 has to be paid on the day. I stated what was on the booking form and the advisor that a refund was not applicable. I am so angry, disgusted and I will be approaching the relevant trading standards about this. If I had that kind of money then I would not have opted for the deposit scheme. This is awful, I am awaiting a reply from them. I have travelled with them in April with no problems at all which is why I felt assured that all will be fine.

01 July 2013

Reply from Lowcostholidays

Good Afternoon Crystal,

We are sorry that your booking experience has not been stress free initially, but we can confirm that this has now been resolved for you.

The error was caused by a system glitch which has since been rectified and your documents have been resent.

If you have any further questions, please do not hesitate to contact us at

Kind Regards

Abi - 01/07/2013 @ 14:19

Crystal Murphy´s profile

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Crystal Murphy
Morden, United Kingdom