After an online conversation with a very helpfull lady i felt confident to choose the right ramp for my van. Orderd a week or so later and it was delivered fast. It had slight dammage to the end that rests on the vans edge in as much as it had been dented in transit (no pun intended). The Ramp People sent me an e mail the day before delivery asking me to inspect the goods before signing for them, otherwise they will not be responsible for any dammage. Has anyone done this? I know just how busy these delivery drivers are and how much pressure they are under because i used to be one myself. Now, the dent can be fixed with a bit of persuation i dare say. But to expect you to ask the driver to wait while you unwrap the ramp, which will take a few minutes is impractical.
I would suggest better packaging to both ends of the ramp would help to solve the problem.
Three stars would be unfair i think, so four stars from me.
My first experience with Regency Chess was through Amazon. I saw a lovely chess set on their website and ordered it. When i later went on Regency's own website i discovered i could have bought it much much cheaper direct from them. I think burning £112.00 would have been more fun than finding out that i had paid Amazon such a mark up! The set was over five hundred pounds on Amazon including postage, and with a discount from Regency Chess i could have got the exact same set for three hundred and eightysix pounds!! I have been a frequent Amazon customer over many years and spent far to much money with them. I am so angry i will not be buying anything more from Amazon. You may say that "he should have checked first", and in the past i have done so when buying from Amazon. They usually ask a price so close to the retailers that it makes no difference. Not on this occasion. This was the last purchase from me they will ever see.
I have since made a direct purchase from Regency Direct and had the item within 48 hours so no complaints there. They seem like a very good company with the best choice of chess sets i have ever seen.
Just buy direct from them!
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