I ordered a set of glasses, among other things, for my friends birthday. With other companies delivery would be free but with cath kidston it's not. I thought paying for postage would ensure a fast delivery. How wrong I was. The order arrived 8 days later! 8 days! I would find this acceptable if the postage was free, but not if I've paid. I found that one of the glasses was broken so I emailed to let them know and asked if I needed to send it back. I got a reply 3 days later saying they would send a replacement. I still haven't received my replacement tumbler and its 13 days since I sent the email to let them know, and nearly a month since I placed the order. Absolutely ridiculously slow service. I certainly won't use them again.
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