Chima Madujibeya´s profile

Reviews (1)


Not impressed with Lamda-tek despatch/deliverey service.

I made the original order consisting of 3 items on 20/06/13 at 13.10 many hours within the next day delivery cut of point. I received an order confirmation email and awaited a despatch notification which failed to arrive that day. No bother. I'd ordered from Lamda-tek before and remembered an unusual system whereby the despatch notification arrived the following morning around the same time as the actual delivery. (Luckily on that occasion I was around to take delivery)

So I called Lamda-tek the following morning half expecting to be told my delivery was actually out for despatch but was instead informed the order hadn't even been processed yet on account of the fact that I'd used Google check out. The representative I spoke to that Friday morning then said he'd process the order immediately and that within minutes I should receive notification which I did but that on account of it now been Friday, I wouldn't receive the items until Monday. He apologized, blaming Google check out (newly added to Lamda-tek) for the delay.

On the Monday I received 2 out of the 3 items and after contacting Lamda-tek was told that because of a "technical" issue, even though the item was in stock it hadn't gone through and I'd have to wait an extra day.

On this occasion , I'm not at all impressed with Lamda-tek and in future will seek the other outlets I normally use (Amazon, Ebuyer, Aria, Scan etc) before I consider them. Especially if the item is urgently needed.

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Chima Madujibeya
United Kingdom