I've previously only ever been a Trustpilot 'taker' - more than happy to benefit from others' reviews whilst never giving anything back - but my experience of this company makes it far from fair that the previous review sits at the top, bad experience though it appears to have been.
After some early, mostly bad, experiences of trying to save money by trawling the internet for specialist sole traders, getting multiple quotes etc, I have used Aspect for everything that has ever been done at my property (a quick check on their website has - in fact - just revealed that I only need 'Air-Con' to complete the full set) and the extra that I may have paid over the years has been more than offset by the benefits of having one number to call and of dealing with a proper organisation.
The engineers have always turned up on time, known what they were doing, and seem always to have done it efficiently. I've had cause to call them back a couple of times with minor gripes, and always got the impression that I was phoning through to a proper contact centre that sorted things quickly.
If you're looking for a professional outfit that can do everything, then I can recommend them. It is of course possible that I may one day have the type of experience that brings me back to Trustpilot to remove some stars and write in capitals, but that currently feels as likely as my needing to call in those Air Con engineers.
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