Catherine Perry´s profile

Reviews (1)

EP Cleaners

Brilliant clean first time but disappointing on a return visit

We had a lot of building work down and the house had not been cleaned in a year. I was nervous paying such a lot for the clean but it was completely worth it! I am very hard to please and have trialed many regular cleaners because I always think I could have donw better but this time, really, they exceeded my expectations. Well done. Just wish you did regular cleaning

I am adding to the above review as we had a couple of cleaners from EP Cleaners back to concentrate on a few specific cleaning tasks - nothing major, just one room, a hall, 2 or 3 light stains on new carpets and cleaning the inside of two windows where tape had made sticky marks. We had booked 12 hours at a cost of £240 so were pretty confident that would be more than adequate. The cleaners arrived 15 minutes late without apology and then spent an additional 10 minutes getting their stuff out of the their car. They were reluctant to use a dilute cleaning solution I asked them to use to clean the room despite having cleared its use with Eamonn on the previous visit and so wasted 3 of the 12 hours by not following instructions and having to clean the room all over again. There were scratches on the new wooden floor after they had finished which I had not noticed before and they said they hadn't brought the right cleaner with them to take the sticky marks off the window so couldn't do them. Basically, there was little improvement if any when they left (on time). I emailed to express my disappointment and the response was a little scathing although I was told Eamonn would be in touch. Three months later and still no contact....! Disappointing - for the price you pay you should be able to expect excellent results. My regular cleaner at less than half the price would have done a better job. Sorry but I wouldn't use again.

Catherine Perry´s profile

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Catherine Perry
London, United Kingdom