Have a Dyson washing machine and have a problem with the outer door. Tried to book an engineer to fix it and was told it would take a week! (1 week!) because they had to get the door to him. He turns up a week later without a door! Totally unwilling to do anything else. Off he goes and I try to talk to Dyson again about it. They put me on hold for about 15 mins and I eventually hang up. Then I get an email confirming an appointment with the same stroppy engineer who calls me later to say I have to pull out the machine myself (small female!) because he won't do that! At this point I completely gave up and will go and buy myself a Miele or Bosch!
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