I phoned to cancel my Sky subscription based upon my experiences with the appalling Sky customer service. I made numerous calls over the past year regarding the very slow broadband speeds we receive (at best we received a quarter of what was advertised by Sky) and the problem was never been resolved. Recently I made two calls, one of which I was cut off on and not phoned back, and another where I was assured I would get a phone call back within 24 hours to finally resolve my issue. I never received the call.
On my cancellation call the operator seemed surprised that I wanted to cancel because of my broadband speeds. Even after I repeatedly explained that I was infact cancelling due to a combination of the sub-standard broadband product I had received for over a year, and the terrible customer service he still continued to display what I felt was a condescending attitude. He suggested that I upgrade to the fibre optic package, but I explained that I was already extremely unhappy with the service Sky had been offering me and was not going to pay even more money.
In the end he cancelled my contract, and quoted my reasons for doing so as "doesn't want to pay for fibre optic service which would resolve all of the customers problems". This perfectly illustrates his failure to understand my grievance and is a great example of the terrible customer service that Sky offers.
I had been a Sky customer for over 10 years and subscribing to the full package for the majority of that time. Sky have shown no effort to retain my custom and have shown absolutely no loyalty to my long years of custom.
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