I purchased an “iPig” iPod docking station, as a Christmas present for my daughter, from Odds & Pods on 23/11/10. The site promised the item would arrive within the week, it did not.
Despite numerous e-mails, the item had not arrived after two weeks and I purchased it instead from Amazon. The Odds & Pods iPig arrived a day after Amazons, so I decided to return it.
It took 6 e-mails and two weeks to get a response from Odds & Pods regarding return advice. It was returned by tracked Parcel Force, and signed for by M. Reeder, presumably "Mike" from all the e-mails.
Now 3 weeks later I still have not received the refund for the iPig, despite constantly e-mailing them, telephone calls are met with an answer machine and I have yet to get a reply, despite leaving many messages.
I have today contacted my credit card company who have informed me that Odds & Pods are a sham company and the iPig I received is likely to be counterfeit.
This is nothing other than theft. I will be reporting the company to trading standards and hopefully something will come of this.
How can companies like this continue to trade?
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