Apparently your drivers need training in the art of knocking the door/ringing the door bell when it comes to delivering a parcel. I know this may be difficult as it must be a time consuming part of their work, however, my girlfriend has taken half a day off work so she could be there for our parcel to be delivered, for surprise surprise a text message (no calling card) to be received saying that nobody was home and our parcel delivery has been delayed! This is absolutely shocking and IS NOT GOOD ENOUGH.
I tried to ring your call center to only be greeted by an automated message which was not helpful at all.
Please sort this out.
- A very disappointed customer.
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