I ordered a pair of £60+ sunglasses that arrived fine and in good time however they werent a good fit so i returned them (stupidly) by normal post. Time passed and i havent heard anything so i contact Blackleaf for an update and im told they havent arrived, fair enough we wait a bit longer and i ask if anything, no not yet and if you dont have a tracking number it isnt our responsibility so cheerio, erm could you please check your stock room, maybe ring your local sorting office on my behalf see if they have anything? Nope! Ok lets try something else, can you let me know if this happens regularly so i can inform the Royal Mail and provide as much info as possible? No reply for a week, so i send another email asking for some sort of customer service as im sure if the item they sent hadnt got to me theyd be bombarding me for info, 6 days later no response....another email sent complaining about the complete lack of assistance seeing as they have my £60 and i have no item and my response is a simple "we're sorry youre unhappy, we arent responsible, cya" Cya indeed i will never use this company again as theyre clearly happy to take the money and then offer zero assistance. The best bit of all this is that i claimed through the Royal Mail (for a maximum £20 return) and heard no response for over a month so i contacted Royal Mail who responded in 30 minutes stating they had written to Blackleaf regarding this item and they hadnt responded to them!! Hahahaha! Couldn't write it really
I WAS a collector of blu ray steelbooks until Zavvi came along and took over many exclusives. I received an item with scratches all over it (from the manufacturing stage) and wished to return it - lets try and find the returns option on Zavvis website....it goes round and round without actually giving you the information you need, so you select "other query" and request a returns authorisation number due to a damaged item, two days later after chasing via twitter (not the phone as theres no customer services number...) i receive no responses, when one finally comes in im asked to send pictures of the damage which is frankly astonishing. So where do i send these photos you ask? Who knows as Zavvi dont have a facility to upload pictures and dont provide an email address! So the question is asked and 2-3 days later a response is received, i send the photos and receive a bounceback that the email has been rejected from this address! Ive now had this item for nearly 2 weeks so sold it on ebay for cost and vowed to never use this joke of a company again. The customer services team dont appear to actually read what has been written and send generic responses that have been copied and pasted. I dont blame them as they clearly work with terrible management above them who must offer the worst training around! It all falls at the managements feet and the comparison between Amazon or Sainsburys customer service is worlds apart.
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