The Red Line bus with the live guide was fine but changing to the blue line at Westminster was a big mistake. Not only is the canned narration uninspiring and confusing if you're in a backwards facing seat but the supplied ear buds are awkward to use. To make it worse, when we tried to get back on a bus at Buckingham Palace, the company's rep at the bus stop had no idea when the next bus would arrive and whether it would be red or blue.
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