Almost a year after purchasing a Hozelock watering kit, the casing of the timer split (maybe because it had been left out all winter), but this was replaced for a new one without quibble and it arrived the day after being ordered. Recently, I placed an order and next day realized I needed other items as well. Instead of charging me postage for two packages, these later ordered items were posted free of charge.
I cannot fault the company this far and hope it remains a customer friendly enterprise..
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