I've now been using Discount Landlord for a few years. While I note that insurance price renewals for each of my 4 buy-to-lets rise a bit sharpish year on year, I've always been able to renegotiate the rates over the phone without too much bother. Staff are always polite and willing to do their best.
Almost a year after purchasing a Hozelock watering kit, the casing of the timer split (maybe because it had been left out all winter), but this was replaced for a new one without quibble and it arrived the day after being ordered. Recently, I placed an order and next day realized I needed other items as well. Instead of charging me postage for two packages, these later ordered items were posted free of charge.
I cannot fault the company this far and hope it remains a customer friendly enterprise..
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