Jane Hansford Peters´ profile

Reviews (1)

DPD UK

so who has signed for my parcel????

I placed a next day delivery from ASOS on a Thursday afternoon. On friday I had an email saying that it would be delivered between 9am or 9pm. By 9pm nothing had arrived. I then received another email saying that I would receive my parcel on Monday with details to track my order.

On monday I tracked the order and was told that 'DAN' my driver would deliver between 4.20pm - 5.20pm. I was in all day and the parcel did not turn up. I then get an email saying that no one was in for delivery which is completely untrue. I rebooked the delivery for Tuesday to be told it would turn up again between 2.15pm - 3.15pm. I was at home again no one showed up and on both ocassions I have not been left a calling card.

I complained to ASOS who said they would email dpd. It is impossible to speak with anyone at dpd you only get an automated service. Asos informed me that my delivery was rebooked for Wednesday and they would refund my next day charge etc.

Wednesday...I receive an email from dpd saying my parcel will be delivered between 2.21 and 3.21pm. I am sat here at 3.18pm. I tracked my order and it says it was delivered at 2.21pm and signed for. Well not my me or anyone at my address!!!!!!

I am in a rural location however I order online alot and have never had any problems before. Either the driver is stealing or he cannot use his sat nav!!. When I just phoned dpd to track the order it says it has been signed for by name......and then hangs up.

Disgusting...who has signed for my parcel???

Dominique Jaubertand Beth Boddice found this review useful

04 July 2013

Reply from DPD UK

Edit: Jane, I see the parcel has since been delivered. Is everything okay? Please get in touch if there's any issues.

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Hi Jane,

I am extremely sorry to hear this, I would like to apologise for any inconvenience.

Could you please email us your contact phone number at socialmedia@dpd.co.uk and I will take a look into this for you.

Kind Regards,

Sim.

Jane Hansford Peters´ profile

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Jane Hansford Peters
Reviewer
1976
United Kingdom

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