Can't fault the service - I hate to say it but it's hard to justify repeat visits to my LBS when everything is delivered so quickly at very competitive prices, and my budget is tight at the moment. LBS have their uses and the chap down the road is a very friendly and skilled mechanic with lots of specialist tools. In a perfect world I hope the two can happily co-exist. Wiggle for the small uncomplicated stuff and lbs for a shoulder to cry on when the rear derailleur hanger needs re-aligning.
I've been using Merlin recently as they have the best prices for Shimano kit anywhere on the internet by some margin not let down by brilliant service. Free delivery on most items and very quick indeed. Usually within 2 - 3 days. Can't fault them really.
Good service, at the start few problems with packing and a few items arrived broken, now everything is very well packaged, maybe slightly overpackaged sometimes. If there is a problem ie part of a product missing, we just emailed and it was sorted out with no fuss, very good after care service. Have been impressed so far with the products available, we usually buy homewares , a great way to find new brands and also seeing ranges of brands that you may know but dont normally find in your local area. Range of goods is varied and different but if you miss something it may come up again at a later date, which is nice. So far have been very impressed and will be shopping with Achica no doubt very soon.
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