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Reviews (1)

Shopfitting Warehouse

nightmare

I only wanted a clothes rail, we had the first delivery of an incomplete set, the second delivery saw us get the top bar but that was the wrong size for the set we had already received so lucky number 3 saw a full and correctly-sized set arrive. They deliver by fedex so if you miss it you are back to depots and such and didn't really enjoy the attitude of the customer services woman 'I'll check the side of the box myself then', not a bad idea since the last couple of times weren't exactly a delivery success now where they? To be fair they did send out the right rail the next day before 12 but could have done without the previous fails.....not all that impressed

04 July 2013

Reply from www.shopfittingwarehouse.co.uk

Dear Guy,

Thank you for your feedback and we share your frustration with your purchase and delivery from us. We assure you that we are looking into the issue, as the service level you experienced does not reflect our customer service promise. We sincerely apologise for the inconvenience caused.

Kind regards
Nikki, Customer Service Manager.

guy sheppard´s profile

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guy sheppard
Reviewer
United Kingdom

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