Lisa Knight´s profile

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I will never use this supplier again.

I placed my order for an ASUS monitor as WAE's web site which said it was in stock. I tried to get a quicker delivery as the web site said I could do this if I rang. It took three goes of waiting while the phone rang for over 30 minutes eah time and when I did get through I got some rubbish story that their IT department would not facilitate a faster delivery than 10 days. In the mean time WAE took my payment with immeadiate effect.
I waited the 10 days and my monitor had not arrived nor had I been informed by WAE why it was late. I again had to contact them only to be told that this wasn't a normal stock item for them but it should be here within the week. Guess what? It wasn't. I contacted them again after this time and was told it would be another 10-12 working days. This was unnacceptable especially as they had still got my money. I cancelled the order and asked for a refund, I have not yet received this. They take the money for an item they knew they hadn't got, they made no effort to communicate a new delivery and then they don't refund immeadiately Rubbish supplier, I don't know how they're still in business selling stuff they haven't got, I will never use them again and I will let as many people as I can know about this.

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Lisa Knight
United Kingdom