David James Hale´s profile

Reviews (1)

Bikeinn

Excellent pre-sale customer service. Awful post-sale customer service!

Product description did not match product. On the website specifications page it said quote Seatpost: "BioLogic PostPump+, 34 x 580 mm, forged aluminum clamp". However the bike didn't come with a pump in the seatpost. I phoned Bikeinn and also wrote an email, but still after almost two weeks I have no reply whatsoever.

It's a shame 'cause I also have to buy a bike for my wife but if bikeinn cannot demonstrate that firstly they provide adequate post-sale customer service and secondly to sell the product that they publicise I will go elsewhere.

My advice - spend a bit more money and go with a company that you can trust. Discount doesn't mean better - means more stress!

David James Hale´s profile

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David James Hale
Reviewer
Italy

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