Michael Obbard´s profile

Reviews (1)

CCL Computers

Poor customer service, Rude staff.

I placed two orders on the 30th of June with CCL.

The first order contained a copy of Microsoft Windows 7 and a Cooler Master Hyper 212 EVO CPU Cooler.

The second order contained a Corsair AX750 Professional Series Gold 750 and another Cooler Master Hyper 212 EVO CPU Cooler.

When these items were ordered I was told there were plenty in stock, however once the order was placed 3 days later I was informed that the CPU Coolers were not in stock.

So as I needed these parts in a timely fashion I was forced to cancel the coolers as they would not send the rest of the order.

To this effect I created two tickets each quoting the order numbers and requesting the aforementioned items be cancelled. The first cooler was cancelled quickly and the Windows 7 copy dispatched for which I am pleased.

However the second cooler was not cancelled and I received a rudely written reply to my ticket implying that I do not read my e-mails. When I proved that I had asked for both to be cancelled I was just told the system had not updated which I found to be odd as I requested cancellation at the same time.

I will be placing the second order with Amazon and have no desire to use CCL again and will strongly recommend against anyone I know using them.

Mid Life Crisis found this review useful

09 July 2013

Reply from CCL Computers Ltd

Hello Michael,
I am disturbed by all of the things you mention here and would like the opportunity to look into them. Would you be able to give me an order reference and / or a copy of the email exchange or ticket references? If we say something is in stock I would expect it to be in stock for immediate dispatch and if we have a problem to resolve the very least one would expect is courtesy. I am very sorry. If you can give me some references I would very much like to follow it up.
Thanks Adrian Wood (MD)

Michael Obbard´s profile

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Michael Obbard
United Kingdom