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Reviews (2)

Tons of Tiles Ltd

Nearly got it right!

After looking at what seemed like thousands of tiles in all our local DIY stores and the mulptiple specialist tile retailers, we were delighted to find something we thought was just right in every respect including price. We ordered a tile sample on line which was received next day and decided to place an order. As we live in a cul de sac with a narrow road we phoned the order through to check that the order would arrive on a suitable vehicle (7.5 tonnes). 40 mins before arrival the driver rang us and when asked said he was in an 18 tonnne lorry! After much difficulty he did manage to get to us, only to find that the wrong goods had been sent. Thankfully after several phone calls and many apologies correct item arrived next day on a van!
It all ended ok but attention to detail would have saved lots of hassle and extra transport costs paid by supplier!
Delighted with the products though and would thoroughly recommend.

17 January 2014

Reply from Tons of Tiles Ltd

Hi Ron,

Thank you for your review.

Sorry you did not experience our normal service. We would like to confirm that your address and access details were passed on to the carriers and a 7.5T lorry was requested.

We hope that any errors were dealt with efficiently and quickly.

Kind regards,

Tons of Tiles

BathEmpire

Super products great price excellent service

Found Bath Empire via Google and prices and products seemed great. Put an order together but had a few queries just to ensure I was ordering correct items.
Excellent help from assistant on telephone, and order placed after confiming that the size of vehicle for delivery would be able to reach us at the end of a narrow cul de sac.
Order delivered promptly as promised.
Would certainly recommend Bath Empire and will use again.

ron wintersgill ORDER ID´s profile

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ron wintersgill ORDER ID
Reviewer
United States

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