Keiran Hewkin´s profile

Reviews (1)

DPD UK

This is the worst delivery company I have ever had the displesure to use.

So I was in all day waiting for a parcel, then i recieved an email saying the delviery had failed as no one was in!

When i phoned customer support i was told that I must have been out! Virtually accusing me of lying....

My options were,

PAY for saturday delivery
STAY in again on monday (most people have work you see?)
COLLECT tonight, but only after 6PM and they could not garuntee the parcel would be there on monday if i couldnt make it tonight

So I was accused of lying, (pretty much), then told the only option i had was to COLLECT a parcel i had paid to be DELIVERED or pay more to have it delivered a day late (Saturday)

Something is seriously wrong here, what kind of delivery company says that collection is the only non cost option for me because of their drivers eagerness to go home early on a friday?

Dominique Jaubert found this review useful

05 July 2013

Reply from DPD UK

Sorry to hear this Keiran. I see that the parcel has been rescheduled for delivery on Monday. Furthermore, can you please send an email to socialmedia@dpd.co.uk with a contact number? I'd like to arrange for one of our customer service agents to contact you to see if there's anything we can do to rectify your perception of us.

Kind regards,

Bobby.

Keiran Hewkin´s profile

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Keiran Hewkin
Reviewer
1989
Guildford, United Kingdom

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