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Reviews (1)

SalonSkincare

Great communication but delivery not on time

I ordered two in-stock items from salonskincare on 4th Feb 2011. They emailed me to let me know that one of these items was now out of stock and that it may take about 10 days to come back in stock.
I subsequently found the out of stock item cheaper elsewhere and decided to cancel this item but still wanted the instock product. This was 10 February 2011.
It is now 20th Feb and my in-stock item is still in the "processing" stage. Meanwhile the other company managed to process the order and send out the other item by 14th Feb! It was a direct comparison of the efficiency of two companies since the order was at the same time!
Suffice to say salonskincare did not come out on top and I won't be using them again for day-to-day products.
I do have to say one thing in their favour: they had EXCELLENT and efficient customer service so any complaint I had or changes I wanted to make they were very quick with! This is why I would give them another shot but not on something like a staple to my skincare routine.
From their rating others have clearly had great service, I must just be the 0.1% of the customers that did not!

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jackie
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United Kingdom

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