Janice´s profile

Reviews (1)

The Regency Chess Company

Questionable image of product

I've just bought a walnut and cherry wood backgammon set as a 21st birthday present to my son. Looked fantastic on website with walnut veneer. When I got the set no walnut veneer - just what looks like bog standard wood. Well-made yes, but not the special present, in terms of looks, that I wanted. Disappointed.

09 July 2013

Reply from The Regency Chess Company

Hi Janice

I am very sorry about this. We've actually made a mistake with the product codes here. We got two very similar sets confused and so we ended up sending you the wrong set. We have now rectified the issue on the website and sent you the correct set which will be with you tomorrow. We will be refunding you the cost to return the incorrect set too.

Sorry for the mix up.

Julian Deverell (Owner, The Regency Chess Co.)

Janice´s profile

profile image of Janice
United Kingdom