No task with Santander is ever simple.
A lot of the reviews on here are about big issues people have had with the bank, like mortgages and loans etc. But even the smallest issues just take excessively long to resolve. It is now the weekend but on Monday I will be going in for the 3 time to change my OTP number, despite having already had it confirmed the last time I went to the branch that this has been changed, it hasn't. In the past they've also blocked me account for no reason, the last time, it again took three visits to the branch to resolve.
I should also add whilst I'm here that their international service is appalling, there is no way of registering that you will be using your card overseas for periods longer than 3 months, nor does online banking allow one to make international transfers, which other banks do.
I only stay because my student loan is set up with them, and changing that has proved to be a nightmare, as soon as that is over however, I will be leaving immediately.
Michelle Garwood Sutton found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.