I ordered a book a month ago, looking carefully at the website that stated total days for product to reach me 8-10 days. Perfect for a birthday present in 3 weeks after I placed the order.
That birthday has been and gone, company have £40+ of my money and I have NOTHING but a phone bill from all my calls to fund, frustration from false promises from managers and staff and no photo book.
I have tried being reasonable on the phone, cross, upset but nothing apart from a kind talking manager who thanked me for my patience and a VERY rude other member of staff that FAILED to even say sorry.
I think they are very poor quality company who do nothing to support customers. Do they really think I have not talked about their company to friends and family?!
I work in a large company myself which use other websites for photo books and would have received a lit if business from us if I could have shown the product that I bought. Poor poor service.
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