Ordered a £5 game about maybe 2 month ago. Arrived in just a couple of days I thought great! Opened the envelope, went to play the game...
... wrong disk was in the case...
...I emailed them, they said send it back for a refund or proper disk sent out... sent it, online tracking says that it has been signed for, but after a number of emails I haven't had any reply.
Needless to say, I won't be buying from CEX again online, or in the store. Why should I spend my money to pay for idiots who work within the company.
The only good thing with CEX is the fact that you can take games into Gamestation to trade in & they will beat CEX prices!
Everything was booked through Release Travel. I left it fairly late to book, but Naomi was excellent!!! Things kept going bad on my part with people dropping out all the time, but she was so patient & helpful in finding me a great deal. Then when Hanna took over for payments etc, she was just as nice to work with. Excellent Customer Service from both of them !!! Well better than expected. Thanks !!!
When I found out which hotel we were going to be staying in, I checked out some reviews for it. I wish I hadn't, all of them said it was pretty bad. Anyway, when we arrived on the day, the hotel was amazing. Nothing like the reviews made it out to be at all, so again, thanks!!!
The activities... well... that was another thing!! I wanted to do Clay shooting & Buggies or something like, at first Naomi said there was nothing available, but then I got an email a few days later saying that she had found a site that does both Clay Shooting & Quad bikes, so we wouldn't have to travel to the other side of the city to each event. Another example of the excellence in service!!! Both activities were amazing. Quad biking in snow was so much fun & the clay shooting, well, I hit a few lucky ones :) Thanks again for these!!!
I'll definately recommend Release Travel to friends in the future & if I ever need to book anything like this again, I will definately be asking for Naomu. She made everything so much easier than I thought they would have been. I can't say thank you enough.
5 stars out of 5!? I'd give them 10 out of 5 !!!!!!
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