Hello Zavvi Customer Service
With reference to my Order Number: 29486159.
The item was delivered on Tuesday 2nd July.
How ever - I wish to make a complaint about the Courier Company.
When they came to my house to deliver the item - my husband was in at the time, he was upstairs - he heard the door bell, rushed to answer the door. But by the time he got downstairs he heard a thud in the lounge.
Our lounge window was open, and the courier apparently threw the parcel through the open window, thus breaking a vase and ashtray that was on the window sill.
I am sure this is NOT best practice from your couriers, but it seemed obvious that he was in a hurry ( I appreciate that they have time slots), and I am not making excuses for them, but this is certainly NOT acceptable by throwing items around and especially through open windows of houses !!!
I thought it best to let you know of the situation so that you could inform the courier company about this.
If you could perhaps compensate me in any way, I will be very grateful.
I look forward to hearing from you accordingly.
Mrs Carol Lines.
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