The initial appointment I had with Rowan was amazing. He asked relevant questions, worked out what I needed and then arranged a measuring for me, giving me the best bicycle for my size and requirement. I was VERY pleased.
I emailed Sigma Sport about 12 days after order and received a curt email confirming delivery date etc, no "dear sir" or "dear Chris" just Chris..due in on the 8th will see if I can speak to the workshop to get it earlier. Leann. Was a bit curt.
I was called to say the bike was ready and went to collect. The guy who dealt with me was polite, efficient and went through all of the post sales stuff, but wasn't remotely as engaged as Rowan had been. It was a little like "you are only spending x so let's get you out".
Overall the people were efficient and knew their stuff, but the post order service was a little blunt and lacked engagement. I would still recommend Sigma Sport but only because of the excellent service I received from Rowan.
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